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Mystery Shop

Having Breakfast
Downtown

For ages, employers have grappled with the challenge of obtaining an unbiased overview of their business operations without inadvertently influencing the results. That's where our innovative Mystery Shopping Experience comes in. By offering your business a comprehensive 30,000ft review of the intricate details of your "Experience" product, this custom package ensures invaluable insights. Tailored to each property and unique experience, the Mystery Shop Package maintains a consistent core focus on three critical aspects: Customer Service, Customer Impact, and Customer Experience.

What is included

This package offer a comprehensive insider view that will help you gain valuable insights into your vacation rental or tourism business, empowering you to make data-driven decisions and elevate your overall guest experience to raise your bottom line. 

01

Comprehensive Mystery Shopping Evaluation

Our professional mystery shoppers will assess every aspect of your vacation rental or tourism business, providing a thorough evaluation of customer service, customer impact, and customer experience.

03

Detailed Mystery Shopping Reports

You'll receive detailed reports that break down the findings of the mystery shopping experience. These reports will provide a comprehensive analysis of the evaluated areas, highlighting specific observations, recommendations, and actionable insights.

05

Competitor Benchmarking

Gain a competitive edge by benchmarking your business against industry competitors. Our mystery shopping experience will include a comparative analysis, allowing you to identify areas where you excel and areas where you can surpass the competition.

02

Customized Mystery Shopping Experience

ach package is tailored to your specific property and experience, ensuring that the evaluation is aligned with your unique offerings and goals. This customization allows for a more targeted assessment of your business's strengths and opportunities for improvement.

04

Key Performance Indicators (KPIs) Tracking

Our team will work with you to identify key performance indicators that are essential to the success of your vacation rental or tourism business. These KPIs will be tracked and analyzed throughout the mystery shopping experience, reporting back to you what to do with this information to grow

06

Post-Evaluation Consultation

After reviewing the mystery shopping reports, our team of experts will schedule a consultation session with you to discuss the findings in detail. We'll provide guidance on actionable strategies to improve your business operations, enhance customer satisfaction, and drive growth.

I own a vacation property with multiple units spread across a large property. It's luxury, but rustic. We were having some negative reviews based on the experience not being IT for a target audience it probably wasn't intended for anyway and in turn, we were not providing 5-star status, but we wanted to. Hiring the Facets of Vacation team to mystery shop our rental experience provided insight into where the holes were in our marketing (not our experience at all!) that needed adjusting to reach the target audience who LOVES our rustic rental experience. 

Robb Walters

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