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Facets of Vacation
Mystery Shop
For ages, employers have grappled with the challenge of obtaining an unbiased overview of their business operations without inadvertently influencing the results. That's where our innovative Mystery Shopping Experience comes in. By offering your business a comprehensive 30,000ft review of the intricate details of your "Experience" product, this custom package ensures invaluable insights. Tailored to each property and unique experience, the Mystery Shop Package maintains a consistent core focus on three critical aspects: Customer Service, Customer Impact, and Customer Experience.
What is included
This package offer a comprehensive insider view that will help you gain valuable insights into your vacation rental or tourism business, empowering you to make data-driven decisions and elevate your overall guest experience to raise your bottom line.
01
Comprehensive Mystery Shopping Evaluation
Our professional mystery shoppers will assess every aspect of your vacation rental or tourism business, providing a thorough evaluation of customer service, customer impact, and customer experience.
03
Detailed Mystery Shopping Reports
You'll receive detailed reports that break down the findings of the mystery shopping experience. These reports will provide a comprehensive analysis of the evaluated areas, highlighting specific observations, recommendations, and actionable insights.
05
Competitor Benchmarking
Gain a competitive edge by benchmarking your business against industry competitors. Our mystery shopping experience will include a comparative analysis, allowing you to identify areas where you excel and areas where you can surpass the competition.
02
Customized Mystery Shopping Experience
ach package is tailored to your specific property and experience, ensuring that the evaluation is aligned with your unique offerings and goals. This customization allows for a more targeted assessment of your business's strengths and opportunities for improvement.
04
Key Performance Indicators (KPIs) Tracking
Our team will work with you to identify key performance indicators that are essential to the success of your vacation rental or tourism business. These KPIs will be tracked and analyzed throughout the mystery shopping experience, reporting back to you what to do with this information to grow
06
Post-Evaluation Consultation
After reviewing the mystery shopping reports, our team of experts will schedule a consultation session with you to discuss the findings in detail. We'll provide guidance on actionable strategies to improve your business operations, enhance customer satisfaction, and drive growth.